Accessibility Statement
Mayfield Renovations & Maintenance Limited
Our Commitment
Mayfield Renovations & Maintenance Limited is committed to ensuring our services are accessible to all clients, in line with our obligations under the Equality Act 2010. We recognise our duty to make reasonable adjustments so that disabled people are not placed at a substantial disadvantage when accessing our services.
How We Meet Our Legal Duties
In accordance with the Equality Act 2010, we take reasonable steps to:
-
Remove or reduce barriers that may disadvantage individuals with disabilities
-
Provide our services in an inclusive and flexible manner
-
Make reasonable adjustments to our communication and working practices
This duty is ongoing, and we consider accessibility throughout every stage of our work.
Communication and Information
We aim to ensure all clients can access information about our services by:
-
Providing clear and straightforward written communication
-
Offering documents in alternative formats where reasonably practicable (e.g. large print or digital formats)
-
Communicating via a method that suits the client’s needs (telephone, email, or in-person discussions)
Service Delivery and On-Site Work
When carrying out renovation and maintenance works, we will:
-
Discuss any specific access requirements with clients before work begins
-
Take reasonable steps to maintain safe access to properties during works
-
Clearly identify and manage hazards within work areas
-
Adjust working practices where reasonably possible to accommodate individual needs
Accessible Design and Adaptations
Where requested, we can incorporate accessibility improvements into our projects, including:
-
Step-free access solutions
-
Doorway widening and improved circulation space
-
Accessible bathrooms and kitchens
-
Installation of handrails, ramps, and non-slip surfaces
-
Improved lighting and usability features
Limitations
While we are committed to accessibility, there may be circumstances—such as structural constraints, safety considerations, or disproportionate cost—where it is not reasonably practicable to implement certain adjustments. In such cases, we will work with clients to find suitable alternatives.
Training and Awareness
We encourage our team to understand accessibility needs and to treat all clients fairly, respectfully, and in accordance with equality legislation.
Feedback and Contact
We welcome feedback on how we can improve accessibility. If you have specific requirements or suggestions, please contact:
Mayfield Renovations & Maintenance Limited
07440 204 513